Guides
Follow the steps in order, from account setup to connection testing. If you've already completed some steps, use the links below to jump to the relevant section.
Create an account and save your login details
Start by opening the account creation page in the VPNPen user panel. No email address is required; create an account with a username and password. Enter the details requested on the page, and check that your username is spelled correctly and your password entries match before submitting. If your browser autofills information from another site, clear it first to avoid signing in later with the wrong credentials.
Use a dedicated password and save it with a trusted password manager. Don't rely solely on staying signed in through your current browser: you'll still need your account details if you switch devices, clear browser data, or sign in again. If the username is unavailable, follow the prompt to choose another one. For any other error, read the message carefully instead of submitting repeatedly.
After creating your account, open the user panel and make sure the account overview loads. Choose a plan, review orders, get your subscription, and submit support tickets from this panel. This guide explains the process; the panel shows your account's actual status. If the labels differ, look for the option that matches the task you need to complete.
Choose a plan and complete your order
Once you reach the plans section, consider how often you'll use the service, then compare the data allowances. VPNPen monthly plans are ¥9.9/month for 60GB, ¥18/month for 250GB, and ¥28/month for 500GB. Monthly data resets each month on your activation date, not necessarily on the first day of the calendar month. Check your account panel for your plan status and reset date.
If your usage varies, compare the data packages too: ¥158/300GB, ¥358/1000GB, and ¥658/3000GB. Data packages have no expiration date and remain available until used. “No expiration” refers to the package's validity period; you can't continue using the service after the data is used up. Before choosing, check the plan name, price, data allowance, and billing terms rather than comparing prices alone.
Open your chosen plan in the panel, review the order details, and follow the prompts to pay. Supported payment methods are Alipay, WeChat Pay, and USDT. After paying, return to the user panel to check your order status and account overview. Confirm that your selected plan is active before getting your subscription. If the payment page shows that payment is complete but the panel hasn't updated, check the original order first rather than placing another one for the same purchase. Submit a support ticket through the panel if you need help.
All plans allow unlimited simultaneous connections and include a 30-day money-back guarantee. If you upgrade mid-cycle, the price difference is converted into remaining days; it isn't extra data. If you have questions about billing, read the plan details and refund policy before choosing the option that suits you.
Get your subscription and client
Once your plan is active, return to the account overview and find your subscription details. A subscription provides the client with the server configurations available to your account; it isn't a server name or an installer. If the panel offers a quick import option, follow its prompts. To import manually, copy the subscription link provided in the panel.
You don't need to open the link in a regular browser to “test” it. Your client uses its subscription feature to retrieve the configuration; pasting the link into a browser may not display anything useful. If you're unsure whether you copied the whole link, copy it again from the panel. Don't edit parameters, omit the final characters, or include any explanatory text.
Keep your subscription link as securely as your account credentials. Don't post it in public forums or share screenshots that show the full link. To troubleshoot, you usually only need to share the client name, platform, error message, and step where the issue occurred. If you need to show the interface, hide your subscription details and account information first.
Next, open the panel's download section and choose the platform for your device. You can download clients for Windows, macOS, Android, and Linux after signing in; you don't need a paid plan to download them. Using your account subscription still depends on your plan status in the panel. The iOS download is provided through the App Store, and the actual link is available only to users with an active paid plan. Other accounts should follow the instructions in the panel. This guide does not provide direct installer links.
Import your subscription by platform
Use a VPNPen client from the panel's download section, or a compatible subscription client explicitly listed there. Don't assume that an app can import subscriptions just because it “supports VPN.” A built-in manual VPN setup in your operating system is different from a client that reads subscription links. The sections below explain where to find the relevant options; menu names vary by version.
Windows: Add a remote subscription
Sign in to the panel, open the download section, and select Windows. Download and install the client, then launch it. Look for “Subscription,” “Configuration,” or a similar settings area in the main window. Choose an option such as adding a remote configuration or importing from a link, then paste your subscription into the link field. If there's a separate name field, use it for a label that's easy to recognize; don't paste the label into the link field.
Save the subscription and refresh or update it. Wait for the server list to appear, then select the configuration you just imported. If the panel offers one-click import, your browser may ask whether to open the client. Allow it only after confirming that the correct app will open. A populated server list means the configuration was retrieved; it doesn't confirm that system traffic is using the selected server. Continue with the connection test below.
macOS: Import and select the configuration
Select macOS in the panel's download section and install the VPNPen client, following the instructions on the page and any system prompts. When opening it for the first time, check the app's source before approving any network-related permissions. In the configuration or subscription settings, use the option to add from a link. If you use the panel's quick import option, make sure the browser opens the client you intend to use.
After importing, refresh the subscription and confirm that this configuration is active, not another one you previously added. Some clients have separate controls for choosing a server and starting the connection, so select a server first. If macOS blocks the app or repeatedly shows permission prompts, don't disable system security settings. See the connection and troubleshooting guidance in the FAQ.
Android: Import from a link and allow the connection
Sign in to the panel on your Android device, download the appropriate client, and install it as prompted. Open the app and find its subscription or configuration page. Add a remote subscription, paste the link, and save it. If you set up your account on a computer, sign in to the panel again on your Android device to get the subscription. Avoid sending the full link through public chats or untrusted sync services.
After refreshing, you should see a list of available servers. When you connect for the first time, Android may show a VPN connection request. Allow it after confirming that it came from the client you're using. The system indicator only shows that the network connection feature is running; open the service you want to use to make sure it works. If the connection drops when switching apps, check the client's background and battery settings. Menu paths vary by device, so don't rely on instructions for another brand.
iOS: Get the client through the panel
On your iOS device, sign in to the panel in a browser and open the download section. Accounts with an active paid plan can access the App Store download link. Get the client using the link shown in the panel. If you see a prompt about your plan, return to the account overview to check its status; don't look for installation links from other sources. Once you have the client, return to the panel to import your subscription.
If the panel offers quick import, tap it, follow the prompts to switch to the client, and confirm that you want to add the subscription. To import manually, add the link from the client's subscription or configuration section. Refresh and select the configuration, then choose a server and connect. If iOS asks to add a VPN configuration, check the app details before approving. When you're done, check the connection status in the client; approval alone doesn't mean the site you want is accessible.
Linux: Follow the download section's setup instructions
Linux users can also find their client through the panel's download section. Follow the instructions for your environment. Clients with a graphical interface usually let you add a remote link under subscription or configuration management; for other setup methods, follow the panel's instructions. This guide doesn't provide general terminal commands, since desktop environments, permissions, and client versions vary. For more detailed maintenance guidance, see the user guide.
Connect to a server and test your connection
After importing the configuration, choose a server that meets the region requirements of the service you want to use, then connect. Proximity alone doesn't determine whether a server is suitable: the website's account region, content licensing, and service rules can also affect access. When getting started, use the client's default connection mode and leave other settings unchanged so you can pinpoint any issues.
After connecting, check that the client shows a connected status and no clear error, then open the website or app you want to use. Judge the connection by whether you can load the page, sign in, and complete the task—not just by the connection switch or system icon. For video services, check that playback continues normally. The available catalog and content depend on the service, your account, and the results you see when you access it.
If the client says you're connected but the service won't load, first check whether regular websites are accessible. If only one site has a problem, check the site itself, your account status, and its region requirements. If no sites work, check the active configuration, server selection, and client messages. You can switch servers and test again, but change one thing at a time. Changing the server, mode, and system settings all at once makes it difficult to tell what fixed the issue.
If the subscription update fails or the server list is empty, return to the account overview to check your plan and data status. Then copy the subscription again and refresh it in the client. If you have other proxy or VPN apps on your device, disconnect them before testing to reduce conflicts between network settings. Disconnect from the current client when you're done. If your network still behaves unexpectedly, check for proxy settings left by other apps.
If these checks don't resolve the issue, note your platform, client name, the exact error message, and whether the problem is “import failed” or “can't access sites after connecting.” Submit these details through a support ticket in the panel, and hide your subscription link. For troubleshooting by scenario, see the FAQ. For routine updates, renewals, and advanced configuration, continue to the user guide. This guide ends with testing access to the service; you don't need to master every network setting before you get started.